Refund policy

REFUND POLICY

At Saltura, every product — including our hats, tees, and the Shoreline Hoodie — is carefully inspected to ensure it meets our quality standards.

Because of this, we do not accept returns or offer refunds for change of mind.

Refunds & Replacements

Refunds or replacements may be issued in the following circumstances:

- Your item arrives damaged

- Your item is faulty or defective

- You received the incorrect item

If any of the above apply, you must contact us within 7 days of receiving your order.

To be eligible, the item must:

- Be unworn and unused

- Be in its original condition

- Include proof of purchase

- Include clear photo evidence of the issue

Shoreline Hoodie Presale

The Shoreline Hoodie is available through a limited 72-hour presale. By placing an order during the presale period, you acknowledge that the hoodie is being produced specifically for this release.

Please allow approximately 5–9 weeks for production and shipping. These timeframes are estimates and may be affected by circumstances outside of Saltura's control.

Once the 72-hour presale period has ended, orders cannot be cancelled or refunded due to a change of mind.

You may request a change to your hoodie size within 24 hours of placing your order, provided your requested size is still available.

Non-Refundable Situations

We do not offer refunds or exchanges for:

- Change of mind

- Incorrect size or colour chosen by the customer

- Items that have been worn or used

- Cancellation requests made after the applicable order-change period

Delays related to presale items, unless otherwise required by applicable Australian Consumer Law

How to Request Support

If you have received a damaged, faulty, or incorrect item, please contact us at saltura.inquiries@outlook.com within 7 days of receiving your order and include:

- Your order number

- Clear photos of the issue

- A short explanation of the problem

We’ll review your request and get back to you as soon as possible.

Australian Consumer Law

Nothing in this Refund Policy is intended to exclude, restrict, or override any rights or guarantees you may have under applicable Australian Consumer Law.