Shipping policy
SHIPPING POLICY
Last Updated: 09/09/2026
Saltura currently ships to Australia, the United Kingdom, New Zealand, and Canada.
The Shoreline Hoodie is available through a limited 72-hour presale. Please read the information below for full details regarding production and shipping.
1. Shoreline Hoodie 72-Hour Presale
The Shoreline Hoodie is a made-to-order presale item and is not available for immediate dispatch.
- The presale is open for 72 hours only
- Orders are produced after the presale period has ended
- Please allow approximately 5–9 weeks for production and shipping
- Production and shipping timeframes are estimates and may vary
By purchasing during the presale, customers acknowledge and accept the estimated 5–9 week timeframe.
2. Processing Times
Shoreline Hoodie presale: Orders are processed once the 72-hour presale has ended and production begins
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Please note that production times may vary due to manufacturing, shipping, or other circumstances outside of Saltura's reasonable control.
3. Shipping Locations
We currently ship to:
- Australia
- United Kingdom
- New Zealand
- Canada
Orders outside of these regions are not currently supported.
4. Shipping Times
For the Shoreline Hoodie presale, please allow approximately 5–9 weeks for production and shipping.
This timeframe includes the production period and shipping process. Delivery times may vary depending on your location, shipping carrier, customs processing, and other circumstances outside of Saltura's control.
The 5–9 week timeframe is an estimate and not a guaranteed delivery date.
5. Shipping Rates
Shipping rates are calculated at checkout based on:
- Delivery destination
- Shipping method selected
- Order weight
6. Tracking
Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.
Please allow 24–48 hours for tracking information to become active or update after your shipping label has been created.
7. Customs, Duties & Taxes
For international orders:
- Customs fees, import taxes, or duties may apply
- These charges are not included in the product price unless otherwise stated
- The customer is responsible for any additional customs, duties, or import fees
Saltura is not responsible for customs delays or charges imposed by the destination country.
8. Lost, Delayed, or Damaged Packages
Saltura is not responsible for:
- Carrier delays
- Customs-related delays
- Delays related to presale production
- Packages lost due to incorrect address details provided by the customer
However, if there is an issue with your order, please contact our support team and we will do our best to assist you.
9. Incorrect Address Policy
Please ensure all shipping and delivery information is correct before completing your purchase.
Orders sent to an incorrect address due to customer error may not be eligible for a refund or replacement.
10. Contact Us
For any shipping-related questions or concerns, please contact us at: